Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Display name or username
• Authentication credentials (managed by our identity provider)
• Profile information you choose to provide

Payment Information

• Billing details (processed securely by Stripe — we never store card numbers)
• Subscription plan and payment history
• Transaction records

Usage Information

• Game server configurations and settings
• Server usage metrics (uptime, player counts, resource usage)
• Dashboard interactions and feature usage

Technical Information

• IP address and approximate location
• Browser type and version
• Device information
• Pages visited and actions taken on our website

2. How We Use Your Information

We use collected information to:

• Provide Services: Provision and manage your game servers, process payments, and deliver customer support
• Improve Our Platform: Analyze usage patterns to enhance features, performance, and reliability
• Communicate: Send service updates, billing notifications, and security alerts
• Security: Detect and prevent fraud, abuse, and unauthorized access
• Legal Compliance: Fulfill our legal obligations and enforce our terms of service

3. Cookies and Analytics

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication, session management, and security
• Analytics: We use Cloudflare Web Analytics (server-side, privacy-respecting — no cookies, anonymized IPs) to understand how visitors use our site. This data does not track individual users across sites.
• Preferences: Remember your theme preference and cookie consent choice

You can manage cookie preferences through the consent banner shown on your first visit. Essential cookies cannot be disabled as they are necessary for the site to function.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Payment Processors: Stripe processes payments on our behalf
• Infrastructure Providers: Our hosting infrastructure providers process data as necessary to deliver our services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data:

• All data transmitted over HTTPS/TLS encryption
• Database encryption at rest
• Access controls and authentication for all systems
• Regular security audits and monitoring
• DDoS protection for all services

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

• Account Data: Retained while your account is active and for 30 days after deletion request
• Game Server Data: Server configurations and world data are retained while your subscription is active. After cancellation, data is retained for 30 days before permanent deletion.
• Payment Records: Retained as required by financial regulations (typically 7 years)
• Analytics Data: Aggregated analytics data may be retained indefinitely in anonymized form

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Our servers are located in the United States. By using our services, you consent to the transfer of your data to these locations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

For questions about this Privacy Policy or your data: